Shipping

We ship within the United States. Everything is printed when you order it, so there are two stages: the item is made, then the carrier delivers it. We’re a small operation, so thanks for your patience — this page sets out where we ship and how long it takes.

1. Where we ship

The United States only — all fifty states, the District of Columbia, and Puerto Rico.

We cannot currently ship to Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands, and we cannot ship to APO, FPO or DPO military addresses. That is a limitation of our printing and fulfilment provider rather than a choice of ours, and we would rather say so here than let you reach the checkout and be refused.

We do not ship outside the United States at the moment. The checkout will not accept an address anywhere else, and that is deliberate: we would rather decline an order than take payment for a parcel we cannot send. We hope to open other countries once we are a bigger operation. If you are elsewhere and want something, write to support@theswampers.com and tell us where you are — it genuinely informs what we do next.

Everything else on this website is open to anyone anywhere. Only the shop is restricted.

2. When your order ships

Nothing is made in advance. Your order is printed and handed to the carrier as quickly as we can manage, and a tracking link is emailed to you when it ships.

Most orders ship within a week, and every order ships within 30 days of being placed. The week is what usually happens; the 30 days is our shipping window. Busy seasons, holidays and our printer’s workload can push an order toward the longer end, so please allow for it.

Once an order has shipped, delivery time is up to the carrier and varies by destination and time of year — December is slower than every other month. Carrier delays after shipping are outside our control. Parcels to Alaska, Hawaii and Puerto Rico travel by standard post only and can take considerably longer than the rest of the country.

An order containing several items may be printed in different places and may therefore arrive in separate parcels on separate days. You are not charged twice for that.

3. In the rare case an order can’t ship within 30 days

If an order can’t ship within the 30-day window, we’ll email you before it runs out with a new shipping date, and you can choose to wait or cancel for a full refund to your original payment method. Once an item has shipped, the Returns & Refunds policy applies instead.

4. What postage costs, and tracking

Shipping is a single charge for the whole order, shown to you at the checkout before you pay. It depends on what is in your order — one small item such as a T-shirt or a sticker costs less to send than a hoodie, a mug, several items, or something bulky like a backpack or a framed print — and never on where you live: it is the same anywhere in the United States, including the slower destinations in section 2. There is no separate handling fee and nothing is added after you pay.

Where tracking is available, a tracking link is sent to the email address you gave at the checkout, usually by our fulfilment provider or the carrier rather than by us. Please check your spam folder before concluding that nothing happened. Tracking detail varies by carrier.

5. Sales tax

Sales tax is calculated at the checkout based on where the parcel is going, and is shown to you before you pay.

6. Delivery problems

If an order is late, lost, damaged, or delivered to the wrong address, write to support@theswampers.com with your order number as soon as you can. We’ll look into it with the carrier or our fulfilment provider and do what we can to make it right. Before concluding that a parcel is lost, please check with your neighbours and your local post office — most turn up.

Lost, damaged and returned parcels, and what happens when an address was wrong, are dealt with in the Returns & Refunds policy.

Who we are

This website and the Trading Post are operated by Copper Run Records LLC, a Tennessee limited liability company.

• Post: 159 4th Avenue North, Suite 100, Nashville, TN 37219
• Email: support@theswampers.com

If something has gone wrong with an order, please write to us before sending anything back. Most problems are sorted out from a photograph without anything needing to be posted at all, and writing first means we know to expect your parcel if one does.